What’s next for Chatlayer – Summer 2019

These new features make building big bots even easier!

22/07/2019

At Chatlayer, we’re always working on ways to improve our product and give you the right tools to build the best chatbot possible. In the next few months, we will be releasing some features we’re very excited about. In this blogpost, we’ll be highlighting a few that we know you’ll love.

WhatsApp as a new channel

Bots should live were your customers are. WhatsApp has 1.5 billion monthly active users. We want Chatlayer bots to talk to all of them!

Through our partner CM.com, we’re now unlocking the WhatsApp for Business features within our platform. The best part: you don’t need a new chatbot, you can just connect the chatbot you’ve already built to this new channel.

NLP dashboard & improvement tools

A good NLP model is at the core of a good chatbot. However, it is not always easy to build one. Managing a large NLP model and making sure all intents are well defined, there is no overlap between expressions and the entities are all correctly mapped can be challenging. This is why we’re introducing an NLP dashboard and improvement tool, that allows you to monitor the quality of your NLP model per language, how it changes over time and how to improve it with concrete suggestions.

A preview of the brand-new Chatlayer NLP dashboard

Entities & list of synonyms

Chatlayer listens to its customers. One of the most-requested features by our customers was finding a way to more easily manage entities in Chatlayer. we’re happy to introduce a new functionality to make that happen. Soon, you will be able to easily define entities yourself, without tagging them in expressions. The same release will also contain a way to provide a list of synonyms for an entity, so you can more easily process all the ways your customers pass data to the bot.

But that’s only the first step. We’re also adding ways to do fuzzy matching on entities and automatically recognise new entity categories.

More coming up soon

Hopefully, you’re as excited as we are to start playing around with these new features soon. We’ll be sharing more of these updates over the coming months, lots of cool stuff in the pipeline!

Joachim Jonkers
Joachim Jonkers
Product Manager @ Chatlayer
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