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workshops and training

Conversational experience workshop

An immersive half-day workshop to explore the full conversational experience launch journey, from insights to design, and built to generate learning.

  • A clear understanding of the end-to-end journey
  • Omnnichannel
  • Chatbot use case
  • Text and voice
  • Approach to design a conversational experience based on customer needs
  • An overview of technology options and architecture requirements
  • Clarity with team/skills requirements
  • Data analysis
Nico De Vriendt

Nico De Vriendt

As a linguistics major and business school graduate with a passion for AI, he has an eye for bot use cases and the knowhow to (help) design them.

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Conversational design workshop

Remember how websites looked back in the ’90s? It’s safe to say that Graphical UI design has come a long way since then. Conversational UI design is a very recent discipline, however and as a result, most bots around are unfortunately the conversational equivalent of 90’s websites. In this full-day workshop, we dive into the art and science of applying natural human conversational principles within the constraints of a bot, to create fluent conversational experiences as good as (or better than!) human-to-human communication.

  • Persona Development
  • Understanding conversational design concepts
  • Scenario writing
  • Conversational and persuasive copywriting
  • Natural language processing design
  • Disambiguation
  • Dialog Management
  • User context to improve customer experience
  • How to steer users to the chatbot
Nico De Vriendt

Nico De Vriendt

As a linguistics major and business school graduate with a passion for AI, he has an eye for bot use cases and the knowhow to (help) design them.

More info & booking »

Chatlayer workshop

A complete day workshop to explore the Chatlayer software and how to build a chatbot on Chatlayer that works for your customers. During this workshop, your team will learn the different concepts by building a chatbot.

  • Defining, building and testing a natural language processing model
  • Building conversational flows
  • Requesting user input and extracting information from user sentences
  • Integration of user context
  • Multi-channel configuration
  • Testing your chatbot during development
  • Integration of back-end services and third part services
  • Familiarity with how to monitor your bot,generate learnings and improve over time
Joachim Jonkers

Joachim Jonkers

Joachim is Chatlayer's product manager. He knows the platform inside-out. He'll provide you with all technical information, first hand.

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Building Big Chatbots

We want to share 10 lessons with you that we have learned from our experience with large and complex chatbots for market leaders across several industries (insurance, banking, telco, …).

Download our guide into building Big Chatbots for free.

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