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workshops and training

Conversational experience workshop

An immersive half-day workshop to explore the full conversational experience launch journey, from insights to design, and built to generate learning.

  • A clear understanding of the end-to-end journey
  • Omnnichannel
  • Chatbot use case
  • Text and voice
  • Approach to design a conversational experience based on customer needs
  • An overview of technology options and architecture requirements
  • Clarity with team/skills requirements
  • Data analysis
Nico De Vriendt

Nico De Vriendt

As a linguistics major and business school graduate with a passion for AI, he has an eye for bot use cases and the knowhow to (help) design them.

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Conversational design workshop

Remember how websites looked back in the ’90s? It’s safe to say that Graphical UI design has come a long way since then. Conversational UI design is a very recent discipline, however and as a result, most bots around are unfortunately the conversational equivalent of 90’s websites. In this full-day workshop, we dive into the art and science of applying natural human conversational principles within the constraints of a bot, to create fluent conversational experiences as good as (or better than!) human-to-human communication.

  • Persona Development
  • Understanding conversational design concepts
  • Scenario writing
  • Conversational and persuasive copywriting
  • Natural language processing design
  • Disambiguation
  • Dialog Management
  • User context to improve customer experience
  • How to steer users to the chatbot
Nico De Vriendt

Nico De Vriendt

As a linguistics major and business school graduate with a passion for AI, he has an eye for bot use cases and the knowhow to (help) design them.

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Chatlayer workshop

A complete day workshop to explore the Chatlayer software and how to build a chatbot on Chatlayer that works for your customers. During this workshop, your team will learn the different concepts by building a chatbot.

  • Defining, building and testing a natural language processing model
  • Building conversational flows
  • Requesting user input and extracting information from user sentences
  • Integration of user context
  • Multi-channel configuration
  • Testing your chatbot during development
  • Integration of back-end services and third part services
  • Familiarity with how to monitor your bot,generate learnings and improve over time
Joachim Jonkers

Joachim Jonkers

Joachim is Chatlayer's product manager. He knows the platform inside-out. He'll provide you with all technical information, first hand.

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