Telenet Mr. More

A national Cable Provider increased media consumption using a Web-based Chatbot

Our certified Integration Partner, TBWA, chose Chatlayer to build a chatbot that provides users with personalized movie and series recommendations. Integrated with a recommender engine, consumers now have a Facebook Messenger channel where they can search for and discover relevant content. Don’t know what to watch? The answer is just a few taps away.

Push notifications

Increase customer engagement

Deliver a proactive service by sending relevant in-channel notifications keeping your users engaged and informed at all time.

Mr. More’s conversion rate is 20 times higher than other digital channels.

Entity extraction & mapping

Managing conversations in both Dutch and French

If you want to watch a movie within a specific genre, Mr. More has got you covered. Using entity extraction and mapping, Chatlayer determines the genre that you want to see tonight.

Through an integration with Telenet’s online movie platform Yelo, you can immediately start watching the movie by pressing on a link in the app.

Telenet Mr. More

Improving customer service

  • Deep integration
  • Recommender Engine
  • Push notifications
  • Multiple flows

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Building Big Chatbots

We want to share 10 lessons with you that we have learned from our experience with large and complex chatbots for market leaders across several industries (insurance, banking, telco, …).

Bot building timeline

Technological trends itself are no guarantee to success. You also need to find the right use case.
Based on user-centric approach, different criteria and questions in our chatbot canvas, we are able to find the best objective of your virtual agent and to define some key performance indicators on how to measure ROI.

Download our chatbot canvas

We define the different profiles and teams, collaborating on the project. The different tasks and milestones on our bot building timeline can then be assigned to those teams.

The timeline clearly shows our objectives for each step in the process.

Choosing the right AI bot platform -

7 things to consider.

This whitepaper outlines the things to consider to choose the right AI botplatform for your organization. To help you on your way, it includes a checklist for the selection process in your organization.

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