Support Agent Platform
Human handoff integrations
For when your bot doesn't know everything (yet)
Human handover is an essential part of user-friendly en-to-end solution. Chatlayer allows integration with third-party live chat solutions such as Genesys, Salesforce, Luware, Dimelo, Zendesk and Jira Service Desk.
For a deeper integration with the bots in your organization, Chatlayer has built a Support Agent Platform specifically built for interaction with chatbots.
Improve customer experience
When artificial intelligence fails, you want human intelligence to take over. Offload low scoring sessions to human operators to ensure a good customer experience.
Reduce support cost
Machine automated interactions increase the efficiency of customer support. Automate frequently asked questions and let human agents handle difficult issues when necessary.
Our live chat interface allows you to observe and take over conversations from the bot with a single click.
Analytics and dashboards
Have a single view on the customer satisfaction, based on your customer experience with chatbots and live support agents.