Belfius is a tier 1 bank in Belgium and services 3,5 million customers.
Its mobile app is the most used banking app in Belgium and has won numerous awards for its convenience. We helped the bank become even more conversational with the platform.


Bbot assists Belfius Banking clients with all their questions related to daily banking. It is particular knowledgeable on topics related to payments where it answers questions like: how to transfer money abroad, fees involved, etc.


Mybo assists Belfius Insurance clients with processing insurance claims of their home insurance. It used to be time-consuming and difficult to administer an insurance claim correctly. With myBo the Belfius clients are now guided step-by-step in a conversational way.

“Thanks to myBo, Belfius Insurance noted a 87,5% increase in conversions, when comparing the filed claims using myBo to the traditional insurance claim forms”

MyBo is fully integrated in the Belfius Mobile banking app and is integrated with the backend systems of Belfius so it automatically can help the clients in selecting their home address, telephone number and provide fully personal experience.

Download our chatbot canvas

We define the different profiles and teams, collaborating on the project. The different tasks and milestones on our bot building timeline can then be assigned to those teams. The timeline clearly shows our objectives for each step in the process.

Bot building timeline

Technological trends itself are no guarantee to success. You also need to find the right use case.
Based on user-centric approach, different criteria and questions in our chatbot canvas, we are able to find the best objective of your virtual agent and to define some key performance indicators on how to measure ROI.

Building Big Chatbots

We want to share 10 lessons with you that we have learned from our experience with large and complex chatbots for market leaders across several industries (insurance, banking, telco, …).

Choosing the right AI bot platform -

7 things to consider.

This whitepaper outlines the things to consider to choose the right AI botplatform for your organization. To help you on your way, it includes a checklist for the selection process in your organization.

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