Subscription Management with a Bot

A European Energy Provider uses A.I. to support their clients during their moving process

Moving is a hassle. Especially to transfer all your utility contracts to your new address. Or perhaps you’re wondering whether your current energy contract is your best option. In any case, finding all the answers is time consuming and most people quickly grow tired of it. Our Integration Partner, CGI, chose Chatlayer to build a conversational web interface that enables new and existing customers to initiate and complete their move process, by simply having a carefree chat.

Let your support agents focus on what really matters

Bots help in solving your common queries

Chatlayer’s client receives about 3 million questions per year, out of which 50% on average are common queries. These frequently asked questions can automatically be answered by a Chatlayer chatbot, letting the call agents focus on more complex requests and assist the customers better.

50% out of 3 million customer requests are common queries that are ready for automation.


Managing conversations in both Dutch and French

For managing hundreds of thousands of expressions, and thousands of flows in both Dutch and French, a scalable and user-friendly management interface was required.

Energy Subscription Management

Improving customer service

  • Multiple flows
  • Deep integration
  • Multi-language
  • Custom styling

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Telenet Mr. More

A national Cable Provider increased media consumption using a Web-based Chatbot Our certified Integration Partner, TBWA, chose Chatlayer to build

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Building Big Chatbots

We want to share 10 lessons with you that we have learned from our experience with large and complex chatbots for market leaders across several industries (insurance, banking, telco, …).

Bot building timeline

Technological trends itself are no guarantee to success. You also need to find the right use case.
Based on user-centric approach, different criteria and questions in our chatbot canvas, we are able to find the best objective of your virtual agent and to define some key performance indicators on how to measure ROI.

Download our chatbot canvas

We define the different profiles and teams, collaborating on the project. The different tasks and milestones on our bot building timeline can then be assigned to those teams.

The timeline clearly shows our objectives for each step in the process.

Choosing the right AI bot platform -

7 things to consider.

This whitepaper outlines the things to consider to choose the right AI botplatform for your organization. To help you on your way, it includes a checklist for the selection process in your organization.

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