Subscription Management with a Bot

A European Energy Provider uses A.I. to support their clients during their moving process

Moving is a hassle. Especially to transfer all your utility contracts to your new address. Or perhaps you’re wondering whether your current energy contract is your best option. In any case, finding all the answers is time consuming and most people quickly grow tired of it. Our Integration Partner, CGI, chose Chatlayer to build a conversational web interface that enables new and existing customers to initiate and complete their move process, by simply having a carefree chat.

Let your support agents focus on what really matters

Bots help in solving your common queries

Chatlayer’s client receives about 3 million questions per year, out of which 50% on average are common queries. These frequently asked questions can automatically be answered by a Chatlayer chatbot, letting the call agents focus on more complex requests and assist the customers better.

50% out of 3 million customer requests are common queries that are ready for automation.

Multi-language

Managing conversations in both Dutch and French

For managing hundreds of thousands of expressions, and thousands of flows in both Dutch and French, a scalable and user-friendly management interface was required.

Energy Subscription Management

Improving customer service

  • Multiple flows
  • Deep integration
  • Multi-language
  • Custom styling

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Telenet Mr. More

A national Cable Provider increased media consumption using a Web-based Chatbot Our certified Integration Partner, TBWA, chose Chatlayer to build

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