A national Telco increased conversion of their products using a Web-based Chatbot
Chatlayer was selected as the technology stack to enable organization-wide conversational capability at Proximus. The first use case was a web-based chatbot that helps web users navigate among the numerous options to quickly find the subscription most suitable to their needs. Using a mix of stylish UI components and NLP in Dutch and French, a conversion increase of 122% was achieved within the first two months after the public release. Regular training and human handover are parts of the continuous improvement that ensures a seamless user experience.