Telecommunications
Business Insider Intelligence shows that already 50% of all internet users aged between 18 and 55 have interacted with chatbots. On top of that: 11% of millennials and 15% of generation X-ers explicitely indicate they would be happy to use chatbots all the time for this kind of communication.
Designed to .
Unlock
new potential
Increase the quality of service and support while being cost-efficient
Chatlayer successfully introduced conversational AI within major telco support centers. It enriched our in-house expertise with specific business insights, allowing us to maximise fullfilment and to define & implement opportunities in customer-brand interaction.
Depending on the IT automation-level on the BSS and OSS side, the business case immediately delivers a high return (ROI) while improving customer satisfaction at the same time (NPS).
Handle incoming support questions with our voice- or chat-based conversational AI, and provide 24/7 incoming support at a fraction of the cost, while your customer service satisfaction increases.
Increase customer conversion and consumption
Next to converting first time customers, our chatbots can be built for personalized up- and cross selling activities. One of our clients has increased sales with 122% within a month. In this case by the personalized recommendation of movies and series.
Chatbots for telecom are also a new way of finding scattered information on your website. Instead of sifting through FAQ’s, customers can now engage to get the right answer immediately.
Fetching information
Telecom-operators are known for their almost tailor-made service. While this should be perceived as a high level of quality, it often results in customers feeling lost in options and possibilities. Now chatbots will support suppliers and potential clients to bring both to their optimal meeting spot. Where contracts are signed with a smile.
Introducing new business opportunities
Increase brand loyalty and general brand engagement with Chatlayer’s new products and B2B solutions.
A dedicated OEM version for Telco and ISP companies, is resalable to SME and Corporate clients. Conversational AI platforms have proven to be a valuable asset in an increasingly competitive B2B market.
Additionally, chatbots can be used for a variety of activities, such as onboarding processes for new personnel, registering holiday absences with an HR-chatbot etc. …
Our chatbot stack is increasingly used to improve the efficiency of internal processes by offering a low-barrier and omnipresent conversational channel.
Some of our customers have also been using our custom built technology for smart IVR systems, voicemail transcription and automation services.
Chatlayer’s Business Engineers are more than happy to discuss how we can be at your service and help shape new business opportunities.
Rick Van Esch
This Business Strategy Genius leads a team of experts, available to assist you with the preparation of a successful AI-conversation deployment. Contact them to set up an Explorative workshop.
Serious privacy,
you can trust
Security and compliance
- Technology stack and product features support the EU GDPR requirements.
- Easy to deploy on-premise solutions or secured, dedicated cloud instances
- Compliance and Data Loss Protection (DLP) functionality through Secure Fields
- Advanced User Authentication integrations, such as SSO/2FA
- Channel and intent based security management integrations
- Multi-channel transfer authentication integrations
Improved Use Cases
Cost-cutting
Automation
Employee support
Engagement
Marketing
Delphine Jacquemart
To know more about how Chatlayer can support your telecommunications use case, get in touch with our business expert.
