Business Insider Intelligence shows that already 50% of all internet users aged between 18 and 55 have interacted with chatbots. On top of that: 11% of millennials and 15% of generation X-ers explicitely indicate they would be happy to use chatbots all the time for this kind of communication.
Designed to .
Increase the quality of service and support while being cost-efficient
Chatlayer successfully introduced conversational AI within major telco support centers. It enriched our in-house expertise with specific business insights, allowing us to maximise fullfilment and to define & implement opportunities in customer-brand interaction.
Depending on the IT automation-level on the BSS and OSS side, the business case immediately delivers a high return (ROI) while improving customer satisfaction at the same time (NPS).
Handle incoming support questions with our voice- or chat-based conversational AI, and provide 24/7 incoming support at a fraction of the cost, while your customer service satisfaction increases.
Increase customer conversion and consumption
Next to converting first time customers, our chatbots can be built for personalized up- and cross selling activities. One of our clients has increased sales with 122% within a month. In this case by the personalized recommendation of movies and series.
Chatbots for telecom are also a new way of finding scattered information on your website. Instead of sifting through FAQ’s, customers can now engage to get the right answer immediately.
Introducing new business opportunities
Increase brand loyalty and general brand engagement with Chatlayer’s new products and B2B solutions.
A dedicated OEM version for Telco and ISP companies, is resalable to SME and Corporate clients. Conversational AI platforms have proven to be a valuable asset in an increasingly competitive B2B market.
Additionally, chatbots can be used for a variety of activities, such as onboarding processes for new personnel, registering holiday absences with an HR-chatbot etc. …
Our chatbot stack is increasingly used to improve the efficiency of internal processes by offering a low-barrier and omnipresent conversational channel.
Some of our customers have also been using our custom built technology for smart IVR systems, voicemail transcription and automation services.