Governments around the globe are exploiting technology on a massive scale to optimize the services they provide their citizens. Their investments have led to online and offline automation in favor of both citizens and governments. Despite this evolution, communicating with millions of country residents can still be quite a challenge. In order to bridge that communication gap, governments are on the verge of exploring new possibilities with artificial intelligence.
Process many service requests at once.
24 / 7 / 365 continuous access.
Obligatory and civil duties at a lower cost.
earn trust and become a harbour
Bring trust to the citizen experience
An efficient E-government
Any service, catering to a big market, requires an efficient and effective complaint resolution system. Government services like tax authorities, electricity boards, and motor vehicle departments, are no exception.
Users are bound to run into issues such as payment failures, forgotten passwords, or incorrect customer information. AI chatbots can help.
point & Guide
Internal workflow optimisation
Conversational AI and Natural Language Understanding are the adequate tools to assist in document processing.
They can also act as a user friendly interface on top of Robotic Process Automation (RPA) solutions.
Chatbots enable officials to focus on citizens and their requests. And thanks to the built-in metrics, they have valuable data at hand to maximise quality in their support.