Value made visible

use cases

A few examples of our added value

Belfius reduced their support cost by automatically answering questions about their financial products

Lost your credit card? Wondering what the cost is when you withdraw 100 US$ in New York? Or simply want to know how to apply for a debit card? These questions, and many more, are now being handled automatically and 24/7, through the Chatlayer platform.

Through Chatlayer's chatbot framework, Belfius has been able to speed up its development of the BBot chatbot drastically. The convenience of the technology enabled our internal teams to quickly start building with minimum training needed.

— Benoit Speybrouck, Head of Channel Infrastructure at Belfius

Building Big Chatbots

We want to share 10 lessons with you that we have learned from our experience with large and complex chatbots for market leaders across several industries (insurance, banking, telco, …).

Bot building timeline

Technological trends itself are no guarantee to success. You also need to find the right use case.
Based on user-centric approach, different criteria and questions in our chatbot canvas, we are able to find the best objective of your virtual agent and to define some key performance indicators on how to measure ROI.

Download our chatbot canvas

We define the different profiles and teams, collaborating on the project. The different tasks and milestones on our bot building timeline can then be assigned to those teams.

The timeline clearly shows our objectives for each step in the process.

Choosing the right AI bot platform -

7 things to consider.

This whitepaper outlines the things to consider to choose the right AI botplatform for your organization. To help you on your way, it includes a checklist for the selection process in your organization.

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