Reducing support costs by automating responses to incoming questions on financial products
Accidentally dropped your credit card in the toilet? Wondering what the cost is when you withdraw 100 US$ in New York? Or simply want to know how to apply for a debit card? Those questions, and many more, are now being handled automatically and 24/7, through the Chatlayer platform. For managing hundreds of thousands of expressions, and thousands of flows in both Dutch and French, a scalable and user-friendly management interface was required. Chatlayer not only delivered on that promise, but was also paired with Chatlayer’s Support Agent Platform. The conversation thread is handed over to one of the dozens of human support agents when the NLU engine encounters a question it can’t automatically answer on its own.