Insurance brokers can file claims faster with less human intervention thanks to chatbot technology
Chatbots are most often used as a way to boost sales or improve customer support. However, this use case proves they can be a key component in automation as well. Chatlayer’s client needed a way to increase the amount of claims handled without the input of a human agent. A conversational agent was installed on the brokers’ workstations, helping them fill in missing fields in a claim. Before the chatbot, this used to be a time consuming process. Now, we have efficiency gains for both Chatlayer’s client and their clients.