Chatbots that Work
Build an exceptional customer service on our AI-expertise and platform.
Join our clients
and discover the highest standards in conversational design
Why Chatlayer?
State-of-the-art AI
Our very own self-learning software is capable of understanding language. Our chatbots actually learn from your customers. They interact intelligently and appropriatly.
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Easy to build
Build your chatbot on our experience, expertise and service. Our platform guides you through the entire process and leads you to an outstanding, automated and personalized customer service.
How does it work?
Analytics and insights
Our artificial intelligence is capable of interpreting your customer's behaviour and steers you towards maximum customer service satisfaction. This is what makes Chatlayer so unique.
Discover the magic...
Social media integration
Be close to your customers by speaking with them on the platform they prefer. Our application supports popular chat applications like Messenger.
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Training and advice
Chatlayer offers you in-depth training and support. We can help you building chatbots, just the way you want them to be.
How to become an expert...
Contact center integrations
We integrate with all major contact center solutions such as Genesys, Vocalcom...
Our flexibility allows you to integrate our API into your contact center solution. Or we can build integrations for you.
How do we do it?
Cases
How we helped a bank reduce stress and support costs
Every year, thousands of people lose their credit cards, debet cards, banking codes …
Others have questions about small practical banking issues.
Thousands of small questions were weighing on the organization and customer service employees.
How did we solve this?
All cases
Benefits
For companies
- Short term impact
- Predictability of results
- Lead generation
- Better service/product evaluation and feedback
For employees
- Reduction of repetitive tasks
- Boosted productivity
- Low staff turnover
- More wrap-up time
For customers
- Immediate response
- 24/7 availability
- Consistent and reliable experience
- Flexible and efficient adaptation to profiles to enrich conversations
Let's do this
Chatlayer can help you create an outstanding automated customer service with state-of-the-art technology.
Blog
Written by Joachim Jonkers
April 4, 2018
How not to do AI
Why the Proof of Concept is the enemy of AI, and a better way to introduce AI in your company.
Written by Aleksandra Vercauteren
March 20, 2018
Canning the Can't
Fun with homonyms and word vectors, how can our bots understand sentences like “Thanks for not answering, genius!”
Why Chatlayer?